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Marketing and Customer Service Articles

  • November, 2007
    Entrepreneur.com
    Bring It On: Drive Your Competitors Crazy

    The desire to beat the competition can lead a company astray--or drive it to even greater heights. Here's how to avoid the former and achieve the latter. (read full article)

  • November 2007
    Inc.com
    More Sales Leads, Please

    Frontline Selling of Oakland, New Jersey, is a consulting firm that trains clients' sales teams to generate and convert sales leads. (read full article)

  • October 31, 2007
    Entrepreneur.com
    Getting the Most from Tradeshows

    Trade shows can be a tremendously powerful marketing tool or a tremendous drain on your time and resources. (read full article)

  • October 29, 2007
    Entrepreneur.com
    Less Networking Can Mean More

    Referral networking is more about farming than hunting. An overemphasis on running from one networking event to another looking for new relationships is a waste of time, money and energy that you should be using to develop the relationships you've already started. (read full article)

  • October 24, 2007
    Entrepreneur.com
    The Fastest Way to Find New Customers

    Some years ago, I overheard a debate between two friends about the name of a startup business. "It's a good name," said one friend to the other, "but I'm not sure it's the best name." (read full article)

  • October 18, 2007
    Fortune Small Business
    Take Your Business Global

    When Devon Rifkin began scouring the globe for a low-cost but reliable producer of hangers for his fast-growing firm, The Great American Hanger Company, he began his search without stepping outside the comfort of his air-conditioned Miami office. (read full article)

  • October 9, 2007
    Forbes
    Seeing The Gorilla

    Here's the deal. You send me $5 and your bank account details, and I will make you a millionaire within two weeks. (read full article)

  • October 1, 2007
    Fortune Small Business
    Milling Profits from Spice

    By the time Bill Penzey left college, he had spent 13 years working at his parents' spice shop in Milwaukee. It seemed natural that he would take over the family business. Instead, he launched a spice company of his own (read full article)

  • October 2007
    Inc.com
    The Idea That Saved My Company

    During the glory days of the dot-com boom, Chip Conley built Joie de Vivre, a chain of 17 boutique hotels in the Bay Area. (read full article)

  • August 22, 2007
    Fortune Small Business
    Nailing New Profits

    Humble in design and crude in construction, the pallet is more vital than ever to local and global commerce. Nearly everything rides into the economy on one: sacks of mail, gallons of paint, kegs of beer. (read full article)

  • August 2007
    Inc.com
    How Low Can You Go?

    Most people consider cutting prices to be a powerful way to attract new customers. But it's not always so simple. (read full article)

  • July 24, 2007
    The New York Times Making Your Pitch in 15 Seconds or Less

    You know you need a pitch, a short explanation about what your company does, that you can deliver in the length of an elevator ride you share with a potential prospect. (read full article)